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Last Updated: 23 February 2025​

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Welcome to Carbis Bay Lodge ("we," "our," "us"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our website (www.carbisbaylodge.co.uk) and related services.

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1. Information We Collect

We collect the following types of information when you use our website:

a. Personal Information
- Name
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- Booking details (dates, number of guests, special requests)

b. Non-Personal Information
- IP address
- Browser type and version
- Device information
- Website usage data (cookies, analytics)

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2. How We Use Your Information

We use the information collected for the following purposes:
- Booking Management: To process and confirm your holiday let booking.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing (with consent): To send offers, promotions, and updates about our holiday let.
- Website Improvement: To analyse traffic and improve the user experience.

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3. Legal Basis for Processing

We collect and process your information based on:
- Contractual Necessity: To fulfil your booking and provide our services.
- Legitimate Interests: To improve our website and customer experience.
- Consent: When you opt-in to receive marketing communications.

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4. Data Sharing & Third Parties

We do not sell or rent your personal information. However, we may share data with:
- Payment Providers: To securely process transactions.
- Booking Platforms (if applicable): Cottages.com, Booking.com, or other platforms where you book our property.
- Legal Authorities: If required to comply with legal obligations.

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5. Cookies & Tracking

We use cookies to enhance your experience on our website. You can manage cookie settings via your browser.

For more details, see our Cookie Policy (if applicable).

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6. Data Retention

We keep your personal information for as long as necessary to:
- Fulfil bookings and customer support.
- Comply with legal obligations.
- Maintain business records.

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7. Your Rights

Under UK data protection law, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Restrict or object to data processing.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@carbisbaylodge.co.uk.

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8. Security Measures

We take reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure.

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9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Carbis Bay Lodge  
Email: info@carbisbaylodge.co.uk 
Website: www.carbisbaylodge.co.uk

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By using our website, you agree to the terms of this Privacy Policy.